Ticketing
The Royal Exchange Hall
How The Royal Exchange Hall survived 200k concurrent ticket buyers without a crash
200K concurrent visitors at peak
0 checkout failures
98.5% fan satisfaction score
“QueueRoom gave us a single dashboard with admission control and a post-onsale report we could share with the board. We finally had evidence of what happened, not just angry tweets.”
Sarah Chen
Head of Ticketing, The Royal Exchange Hall
The Challenge
- Previous onsales experienced checkout crashes when traffic spiked 50x above normal
- Bots scooped premium seats before real fans could complete checkout
- No post-sale evidence existed to explain what went wrong to stakeholders
The Solution
- Deployed QueueRoom Worker across checkout, seat selection, and payment routes
- Configured admission pacing at 500 visitors/second — matched to payment gateway capacity
- Enabled proof-of-work challenges that increased difficulty as queue depth grew
- Auto-generated post-onsale report within 10 minutes of sale close
The Results
- Zero checkout failures during 200k concurrent visitor peak
- Bots eliminated from checkout — 100% of admitted visitors were verified humans
- Post-onsale report shared with promoters, artists, and board within the hour
- Repeated for all subsequent premium events without any incidents
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